Posts tagged as:

Customer Service

Poor Customer Service Costs Companies Billions

by Jim Berkowitz on January 22, 2010

How To Implement a Proactive Customer Support Strategy

by Jim Berkowitz on January 18, 2010

Measuring Happiness: On the Road to Customer Satisfaction

by Jim Berkowitz on January 14, 2010

The Risk that Social CRM will Exclude Small Businesses

by Jim Berkowitz on July 15, 2009

What Customer Support Must Know

by Jim Berkowitz on June 8, 2009

Web Giants and the Helpless Individual

by Jim Berkowitz on May 20, 2009

Information Is a Strategic Resource, So Use It

by Jim Berkowitz on May 14, 2009

Be the Duck

by Jim Berkowitz on May 5, 2009

The Best Way To Manage Customer Relationships

by Jim Berkowitz on March 20, 2009