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	<title>CRM Mastery e-Journal&#187; Weblogs in Business</title>
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	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
	<lastBuildDate>Tue, 03 May 2011 16:38:51 +0000</lastBuildDate>
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		<title>The 5 Rules of Social Media Optimization</title>
		<link>http://crmweblog.crmmastery.com/2010/08/the-5-rules-of-social-media-optimization/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/the-5-rules-of-social-media-optimization/#comments</comments>
		<pubDate>Mon, 16 Aug 2010 15:23:19 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Weblogs in Business]]></category>
		<category><![CDATA[Blogs]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2128</guid>
		<description><![CDATA[ Here are several excerpts from an excellent article by Rohit Bhargava, Senior VP, Digital Strategy &#38; Marketing at Ogilvy Public Relations Worldwide, Social Media Optimization.
Check out the complete source article for three additional things that are important to keep in mind regarding SMO:
When we talk about Web 2.0, we talk about establishing and maintaining [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/the-5-rules-of-social-media-optimization/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Due For a New Website Design?</title>
		<link>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/#comments</comments>
		<pubDate>Thu, 06 Aug 2009 17:36:13 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[Weblogs in Business]]></category>
		<category><![CDATA[Content Management]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1666</guid>
		<description><![CDATA[ Here&#8217;s a worthwhile post from Amanda Stillwagon, Assistant Editor with Small Business CEO, Are You Due For a New Website Design?:
I think one of the major mistakes a business online can make is to neglect their websites and blogs.  It’s not only important to keep your products and services up to date on your [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>5 Ways To Optimize Your Blog and Capture More Repeat Visitors</title>
		<link>http://crmweblog.crmmastery.com/2008/10/5-ways-to-optimize-your-blog-and-capture-more-repeat-visitors/</link>
		<comments>http://crmweblog.crmmastery.com/2008/10/5-ways-to-optimize-your-blog-and-capture-more-repeat-visitors/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 15:55:53 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Weblogs in Business]]></category>
		<category><![CDATA[Blogging]]></category>
		<category><![CDATA[crm strategy]]></category>
		<category><![CDATA[website optimization]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1362</guid>
		<description><![CDATA[ Here are several excerpts from an excellent post by Rich Page that I found on ProBlogger&#8217;s Blog, 5 Ways To Optimize Your Blog and Capture More Repeat Visitors:
Here are 5 great ways to help optimize and improve your website, and inspire new visitors to become repeat visitors:
1: Track your Internal Search Results
One of the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/10/5-ways-to-optimize-your-blog-and-capture-more-repeat-visitors/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>U.S. Lags in Social Media Creation</title>
		<link>http://crmweblog.crmmastery.com/2008/04/us-lags-in-social-media-creation/</link>
		<comments>http://crmweblog.crmmastery.com/2008/04/us-lags-in-social-media-creation/#comments</comments>
		<pubDate>Mon, 21 Apr 2008 15:50:47 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1070</guid>
		<description><![CDATA[ Here are several excerpts from an interesting article by Brian Morrissey about a recent survey on worldwide participation in social media,  U.S. Lags in Social Media Creation:
A new global study of social media use reveals that the U.S. severely lags behind Asian and South American countries in participation rates.
Consumers in the U.S. and [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/04/us-lags-in-social-media-creation/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web 2.0 Experience on 93% of Marketers&#8217; 2008 To-Do Lists</title>
		<link>http://crmweblog.crmmastery.com/2008/02/web-20-experience-on-93-of-marketers-2008-to-do-lists/</link>
		<comments>http://crmweblog.crmmastery.com/2008/02/web-20-experience-on-93-of-marketers-2008-to-do-lists/#comments</comments>
		<pubDate>Thu, 14 Feb 2008 16:57:06 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1030</guid>
		<description><![CDATA[ Here&#8217;s an article about a recently conducted Scene7 study, Web 2.0 Experience on 93% of Marketers&#8217; 2008 To-Do Lists:
Half of online businesses plan to add &#8220;Web 2.0&#8243; online capabilities to their sites in six months.
Over 93 percent intend to do so within the year, according to a Scene7 study of retailers, manufacturers, agencies, and [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/02/web-20-experience-on-93-of-marketers-2008-to-do-lists/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Listening and Responding vs. Telling and Selling</title>
		<link>http://crmweblog.crmmastery.com/2007/04/listening-and-responding-vs-telling-and-selling/</link>
		<comments>http://crmweblog.crmmastery.com/2007/04/listening-and-responding-vs-telling-and-selling/#comments</comments>
		<pubDate>Mon, 30 Apr 2007 17:07:24 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales and Selling]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=819</guid>
		<description><![CDATA[
Here&#8217;s several excerpts from an interesting post by Don Dodge, the Director of Business Development for Microsoft&#8217;s Emerging Business Team, Listening and Responding vs. Telling and Selling:
It struck me that technology has enabled us to get really good at &#8220;telling and selling&#8221;, but who is in charge of listening and responding?
Marketing people do the &#8220;telling&#8221; [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/04/listening-and-responding-vs-telling-and-selling/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Blogs, Wikis, Forums Sway Consumer Opinion, Research Shows</title>
		<link>http://crmweblog.crmmastery.com/2006/08/blogs-wikis-forums-sway-consumer-opinion-research-shows/</link>
		<comments>http://crmweblog.crmmastery.com/2006/08/blogs-wikis-forums-sway-consumer-opinion-research-shows/#comments</comments>
		<pubDate>Fri, 18 Aug 2006 00:41:45 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://jim.squarecompass.com/?p=30</guid>
		<description><![CDATA[
Blogs, Wikis, Forums Sway Consumer Opinion, Research Shows, an article written by Laurie Sullivan for TechWeb, notes the following:
The growing phenomenon of consumer-generated content has become disruptive to online businesses, but many are studying the reviews, finding ways to use the content to their advantage, the (JupiterResearch) report says.
The research found 77 percent of online [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2006/08/blogs-wikis-forums-sway-consumer-opinion-research-shows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Blogs and Podcasts among Top Tech Marketing Tools</title>
		<link>http://crmweblog.crmmastery.com/2006/08/blogs-and-podcasts-among-top-tech-marketing-tools/</link>
		<comments>http://crmweblog.crmmastery.com/2006/08/blogs-and-podcasts-among-top-tech-marketing-tools/#comments</comments>
		<pubDate>Fri, 04 Aug 2006 02:10:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://jim.squarecompass.com/?p=37</guid>
		<description><![CDATA[
In Blogs and Podcasts among Top Tech Marketing Tools, the following was noted:

According to business technology marketing executives surveyed by MarketingSherpa, blogs and podcasts are the fourth and fifth most popular tools cited, respectively, reports Podcasting News (via Micro Persuasion).
Some 35 percent of software and ASP marketers rated their corporate blog as very effective, as [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2006/08/blogs-and-podcasts-among-top-tech-marketing-tools/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Don&#8217;t CEOs Blog?</title>
		<link>http://crmweblog.crmmastery.com/2006/08/why-dont-ceos-blog/</link>
		<comments>http://crmweblog.crmmastery.com/2006/08/why-dont-ceos-blog/#comments</comments>
		<pubDate>Wed, 02 Aug 2006 02:12:43 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://jim.squarecompass.com/?p=38</guid>
		<description><![CDATA[
The following was noted by Jackie Huba in Why don&#8217;t CEOs blog?:

Only one CEO in the Fortune 500 blogs: Jonathan Schwartz, CEO of Sun Microsystems. 
He says: â€œMy No. 1 job is to be a communicator. I donâ€™t understand how a CEO would not blog if committed to open communication.â€
If CEOs blogged, they would save [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2006/08/why-dont-ceos-blog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Would You, Could You, Should You Blog?</title>
		<link>http://crmweblog.crmmastery.com/2006/06/would-you-could-you-should-you-blog/</link>
		<comments>http://crmweblog.crmmastery.com/2006/06/would-you-could-you-should-you-blog/#comments</comments>
		<pubDate>Wed, 21 Jun 2006 02:18:33 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Weblogs in Business]]></category>

		<guid isPermaLink="false">http://jim.squarecompass.com/?p=40</guid>
		<description><![CDATA[
The BusinessPundit weblog references an article, Would You, Could You, Should You Blog?, that does an excellent job at explaining what weblogs are all about.&#160; The article, which is targeted to professional services organizations, (particularly accounting and law firms), discusses why professional service firms should &#8220;blog,&#8221; provides a number of good blog examples, links to [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2006/06/would-you-could-you-should-you-blog/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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