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	<title>CRM Mastery e-Journal&#187; Web Site Design</title>
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	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>New Survey on Web Traffic Turns Up Surprising Results</title>
		<link>http://crmweblog.crmmastery.com/2010/11/new-survey-on-web-traffic-turns-up-surprising-results/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/new-survey-on-web-traffic-turns-up-surprising-results/#comments</comments>
		<pubDate>Tue, 09 Nov 2010 16:37:07 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[seo optimzation]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[website optimization]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2219</guid>
		<description><![CDATA[ Here are several excerpts from an article by Tracey Schelmetic, a TMCnet Contributor, New Survey on Web Traffic Turns Up Surprising Results:
While an increasing number of companies try to figure out how to tie their marketing plans to social networking sites like Facebook and Twitter, these companies may want to take a good, hard [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/new-survey-on-web-traffic-turns-up-surprising-results/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>10 Conversion Tips from Brain Science</title>
		<link>http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/</link>
		<comments>http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/#comments</comments>
		<pubDate>Mon, 13 Sep 2010 16:53:30 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[E-commerce]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[brain science]]></category>
		<category><![CDATA[Content Management]]></category>
		<category><![CDATA[conversion]]></category>
		<category><![CDATA[online marketing]]></category>
		<category><![CDATA[online sales]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2166</guid>
		<description><![CDATA[ Here&#8217;s an interesting post from Dr. Patsi Krakoff, 10 Conversion Tips from Brain Science.  Check out this and her other posts on &#8220;How To Use Content Marketing to Get Found, Get Known, Get Clients.&#8221;
Why do people decide to buy a product online? How is it they decide to trust the information you provide, and [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The 4 Pillars of Building Instant Trust Online</title>
		<link>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 16:08:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[landing pages]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[website optimization]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2142</guid>
		<description><![CDATA[ Here is a synopsis of a post by @AdamSinger, The Four Pillars of Building Instant Trust Online – Tim Ash Keynote:
Websites and landing pages face very real trust issues – for consumers they can be a scary and uncertain place. Before people will take a desired action, their concerns and anxieties must be addresses. [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Feedback And The Building of Solid Relationships</title>
		<link>http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/</link>
		<comments>http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/#comments</comments>
		<pubDate>Wed, 31 Mar 2010 16:01:51 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[customer feedback]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Customer Survey]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1965</guid>
		<description><![CDATA[ Here are several excerpts from a post by Ariel Maayan, the director of professional services at Kampyle, Customer Feedback And The Building of Solid Relationships:
Like any successful relationship, the one between an e-tailer and a customer relies on two-way communication. The forward-thinking business owner wants to know what customers are doing on her Web [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How Customer Loyalty Differs Online</title>
		<link>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 17:39:21 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1693</guid>
		<description><![CDATA[ Here are several excerpts from a very good article by Michael Greenberg, COO of Loyalty Lab, How Customer Loyalty Differs Online:
Customer loyalty in the online world is not the same as offline. Substitutes are just a click away vs. down the street offline. Customers expect you to know everything that’s ever happened between you [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Are You Due For a New Website Design?</title>
		<link>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/#comments</comments>
		<pubDate>Thu, 06 Aug 2009 17:36:13 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[Weblogs in Business]]></category>
		<category><![CDATA[Content Management]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1666</guid>
		<description><![CDATA[ Here&#8217;s a worthwhile post from Amanda Stillwagon, Assistant Editor with Small Business CEO, Are You Due For a New Website Design?:
I think one of the major mistakes a business online can make is to neglect their websites and blogs.  It’s not only important to keep your products and services up to date on your [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/are-you-due-for-a-new-website-design/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Landing Pages Made Simple And Profitable</title>
		<link>http://crmweblog.crmmastery.com/2009/02/landing-pages-made-simple-and-profitable/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/landing-pages-made-simple-and-profitable/#comments</comments>
		<pubDate>Mon, 23 Feb 2009 17:22:06 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Web Site Design]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1543</guid>
		<description><![CDATA[ Here are several excerpts from an article by Jennifer Moline, Landing Pages Made Simple And Profitable:
Landing pages are ideal for marketing strategies in order to find out which campaigns are being read and encouraging potential customers to click on links for more information. You can find out what about your marketing made someone act.
As [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/landing-pages-made-simple-and-profitable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Getting a Handle on Best Practices for Online Community</title>
		<link>http://crmweblog.crmmastery.com/2008/07/getting-a-handle-on-best-practices-for-online-community/</link>
		<comments>http://crmweblog.crmmastery.com/2008/07/getting-a-handle-on-best-practices-for-online-community/#comments</comments>
		<pubDate>Wed, 30 Jul 2008 16:57:32 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Web Site Design]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1121</guid>
		<description><![CDATA[ Here are several excerpts from an article by the Social Computing News Desk, Getting a Handle on Best Practices for Online Community:
Companies are becoming increasingly aware that the social Web is becoming the dominant channel for interacting with their customers.
In particular, online communities based on popular consumer and business offerings are becoming more commonplace [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/07/getting-a-handle-on-best-practices-for-online-community/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Web 2.0 Technologies Remain Top-of-Mind for Most Companies</title>
		<link>http://crmweblog.crmmastery.com/2008/07/web-20-technologies-remain-top-of-mind-for-most-companies/</link>
		<comments>http://crmweblog.crmmastery.com/2008/07/web-20-technologies-remain-top-of-mind-for-most-companies/#comments</comments>
		<pubDate>Tue, 01 Jul 2008 16:44:41 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Web Site Design]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1110</guid>
		<description><![CDATA[ Here are several excerpts from an article by Christopher Musico, Editorial Assistant, CRM magazine, Web 2.0 Technologies Remain Top-of-Mind for Most Companies:
As consumers adopt new technologies to interact with one another, companies seeking their business must evolve as well &#8212; a message that&#8217;s coming through loud and clear, according to study results from the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/07/web-20-technologies-remain-top-of-mind-for-most-companies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Evaluating New Social Networking Technologies</title>
		<link>http://crmweblog.crmmastery.com/2008/04/evaluating-new-social-networking-technologies/</link>
		<comments>http://crmweblog.crmmastery.com/2008/04/evaluating-new-social-networking-technologies/#comments</comments>
		<pubDate>Wed, 30 Apr 2008 16:26:04 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Web Site Design]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1076</guid>
		<description><![CDATA[ Here&#8217;s a synopsis of an article about a new book, Groundswell: Winning in a World Transformed by Social Technologies, that can help IT leaders decide which social technologies can work for their organizations, Evaluating New Social Networking Technologies.  For much more, check out the complete source article:
First, [keep in mind that] Web 2.0 [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/04/evaluating-new-social-networking-technologies/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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