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	<title>CRM Mastery e-Journal&#187; Social Networking</title>
	<atom:link href="http://crmweblog.crmmastery.com/category/social-networking/feed/" rel="self" type="application/rss+xml" />
	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
	<lastBuildDate>Thu, 18 Feb 2010 20:00:04 +0000</lastBuildDate>
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			<item>
		<title>Social Networking&#8217;s Secret Sauce: An Insight from the SCRM Summit</title>
		<link>http://crmweblog.crmmastery.com/2010/02/social-networkings-secret-sauce-an-insight-from-the-scrm-summit/</link>
		<comments>http://crmweblog.crmmastery.com/2010/02/social-networkings-secret-sauce-an-insight-from-the-scrm-summit/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 20:00:04 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[SCRM Summit]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1933</guid>
		<description><![CDATA[ So I guess that it&#8217;s time for me to check in and comment about my experiences at the recent SCRM Summit put on by BPT Partners last week.  I won&#8217;t bore you with all the details surrounding my difficulties in getting back home, (it took me 4 days due to all of the airline [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Lotus Knows Social Media, But Do Customers?</title>
		<link>http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/</link>
		<comments>http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 16:28:57 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Lotus]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1889</guid>
		<description><![CDATA[ Here&#8217;s a excellent post by Zeus Kerraval, a Research Manager at The Yankee Group, Lotus Knows Social Media, But Do Customers?:
I attended this year&#8217;s Lotusphere and, to no one,s surprise, one of the big themes of the show is social computing and its role in enterprise collaboration. IBM has been pushing the concept of [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Food For Thought: Social Media at Fortune&#8217;s Best Company to Work For in America</title>
		<link>http://crmweblog.crmmastery.com/2010/01/food-for-thought-social-media-at-fortunes-best-company-to-work-for-in-america/</link>
		<comments>http://crmweblog.crmmastery.com/2010/01/food-for-thought-social-media-at-fortunes-best-company-to-work-for-in-america/#comments</comments>
		<pubDate>Thu, 21 Jan 2010 17:30:51 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[SAS]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1894</guid>
		<description><![CDATA[ Here&#8217;s a post worth reading by David B. Thomas, from the SAS&#8217;s conversations and connections blog, Social Media at Fortune&#8217;s Best Company to Work For in America:
As you may have seen on the homepage of sas.com, or in the tweets and status updates of many of my colleagues, SAS has been ranked number 1 [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/01/food-for-thought-social-media-at-fortunes-best-company-to-work-for-in-america/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Protect Your Brand &amp; Reputation With Brand Monitoring Technology</title>
		<link>http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/</link>
		<comments>http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/#comments</comments>
		<pubDate>Tue, 19 Jan 2010 16:42:01 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Brand Monitoring]]></category>
		<category><![CDATA[Social Technologies]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1882</guid>
		<description><![CDATA[ CRM Mastery recently rolled out a Social CRM Technology Directory that includes more then 60 products within 5 categories.  One of the technology categories included in the (free with registration) directory is Brand Monitoring.  The following comments are from a variety of sources:
Brand monitoring has become an essential task for any individual or corporation. [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>How to Write Compelling Social News Headlines</title>
		<link>http://crmweblog.crmmastery.com/2010/01/how-to-write-compelling-social-news-headlines/</link>
		<comments>http://crmweblog.crmmastery.com/2010/01/how-to-write-compelling-social-news-headlines/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 17:43:16 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Social Strategy]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1866</guid>
		<description><![CDATA[ Here&#8217;s a synopsis of an excellent post by Adam Singer, How to Write Compelling Social News Headlines; check out the complete source article for a discussion of each recommendation:
Crafting unmissable headlines which resonate with social users is something which appears deceptively simple. Yet it’s an art form requiring writers, bloggers and marketers to craft [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/01/how-to-write-compelling-social-news-headlines/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Facebook, Twitter Becoming Business Tools, But CIOs Remain Wary</title>
		<link>http://crmweblog.crmmastery.com/2010/01/facebook-twitter-becoming-business-tools-but-cios-remain-wary/</link>
		<comments>http://crmweblog.crmmastery.com/2010/01/facebook-twitter-becoming-business-tools-but-cios-remain-wary/#comments</comments>
		<pubDate>Fri, 08 Jan 2010 16:30:44 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[salesforce.com]]></category>
		<category><![CDATA[Social Strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1863</guid>
		<description><![CDATA[ Here are several excerpts from an article by Jon Brodkin, Senior Writer for Network World, Facebook, Twitter Becoming Business Tools, But CIOs Remain Wary.  Check out the complete source article for much more on this topic:
Will 2010 be the year Facebook and Twitter take over the business world? The social networks are growing in [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/01/facebook-twitter-becoming-business-tools-but-cios-remain-wary/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>5 Sure-Fire Ways to Operationalize Social Media</title>
		<link>http://crmweblog.crmmastery.com/2009/12/5-sure-fire-ways-to-operationalize-social-media/</link>
		<comments>http://crmweblog.crmmastery.com/2009/12/5-sure-fire-ways-to-operationalize-social-media/#comments</comments>
		<pubDate>Tue, 22 Dec 2009 16:36:19 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Real-time Web]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Social Strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1843</guid>
		<description><![CDATA[ Here are several excerpts from a post that was originally written for Valeria Maltoni&#8217;s excellent new ebook about marketing in 2010. As Joe Buhler notes, the ebook includes terrific, thoughtful insights from Shannon Paul, Olivier Blanchard, Danny Brown, Amber Naslund, Jackie Huba, Gavin Heaton, Mark Earls, Rachel Happe, Jonathan MacDonald, and of course Valeria [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/12/5-sure-fire-ways-to-operationalize-social-media/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Annual Technology Predictions for 2010 &#8211; From Nucleus Research</title>
		<link>http://crmweblog.crmmastery.com/2009/12/annual-technology-predictions-for-2010-from-nucleus-research/</link>
		<comments>http://crmweblog.crmmastery.com/2009/12/annual-technology-predictions-for-2010-from-nucleus-research/#comments</comments>
		<pubDate>Mon, 21 Dec 2009 16:26:44 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Mobile Technology]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Analytics]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[Social Technologies]]></category>
		<category><![CDATA[Technology]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1838</guid>
		<description><![CDATA[ Nucleus Research analysts have examined the technology industry’s most aggressively growing segments and have forecast the driving economic forces and faltering trends for next year. Nucleus predictions are based on analysis of both vendors and thousands of corporate end-user case studies. Nucleus predicts the following for 2010:
1. The cloud adoption trend will continue, and [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/12/annual-technology-predictions-for-2010-from-nucleus-research/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Media Marketing Investment to Grow in 2010</title>
		<link>http://crmweblog.crmmastery.com/2009/12/social-media-marketing-investment-to-grow-in-2010/</link>
		<comments>http://crmweblog.crmmastery.com/2009/12/social-media-marketing-investment-to-grow-in-2010/#comments</comments>
		<pubDate>Thu, 03 Dec 2009 16:43:41 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[pr]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1809</guid>
		<description><![CDATA[ Here are several excerpts from an article in thewisemarketer.com (free subscription required), Social Media Marketing to Grow in 2010:
Most marketers are planning to invest more in social media during 2010, but are struggling to find the time and resources to manage their activity, according to a research report published by  E-Consultancy and BigMouth Media.
The [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/12/social-media-marketing-investment-to-grow-in-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top 10 IT Strategies for 2010</title>
		<link>http://crmweblog.crmmastery.com/2009/11/top-10-it-strategies-for-2010/</link>
		<comments>http://crmweblog.crmmastery.com/2009/11/top-10-it-strategies-for-2010/#comments</comments>
		<pubDate>Fri, 13 Nov 2009 16:15:50 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Business Intelligence Software]]></category>
		<category><![CDATA[Gartner]]></category>
		<category><![CDATA[Mobile Technology]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1778</guid>
		<description><![CDATA[ Here are several excerpts from an article by Josh Cable, Senior Editor for Industry Week Magazine, Top 10 IT Strategies for 2010. For more information on each strategy area, check out the complete source article:
Gartner Inc. recently unveiled its list of the top 10 strategic technologies and trends for 2010. The Stamford, Conn.-based IT [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/11/top-10-it-strategies-for-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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