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	<title>CRM Mastery e-Journal&#187; Project Mgmt-ROI</title>
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	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>Is Vertical CRM Right For Your Organization?</title>
		<link>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/</link>
		<comments>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 17:04:52 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[Vertical CRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2260</guid>
		<description><![CDATA[Whenever I&#8217;m coaching a business through the process of selecting a CRM solution, one of the things that I always have my clients consider is whether or not they should evaluate vertical CRM solutions; solutions that have been designed specifically for their industry or organization type. Generally the decision is made based on an evaluation [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Survey Finds That Most New Products Failed in 2010</title>
		<link>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 16:04:01 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[product development]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2222</guid>
		<description><![CDATA[Accept Corporation, a leader in product innovation management, unveiled the results of its inaugural &#8220;Innovation Priorities and Challenges&#8221; annual survey conducted in partnership with the Association of International Product Marketing and Management. The survey found that although most new products launched in 2010 were unsuccessful, companies continue to develop the wrong products and features for [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Building Simple Enterprise Software</title>
		<link>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/#comments</comments>
		<pubDate>Mon, 08 Nov 2010 15:34:28 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[e20]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2212</guid>
		<description><![CDATA[In &#8220;Building the Simple Enterprise,&#8221; Aaron Levie, the founder and CEO of Box.net,  makes a strong, passionate argument for the benefits of simple, easy to use enterprise software over what seems to be an unfounded belief that a complex business with a complex set of problems require complex technology solutions.  Here are a few excerpts [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>CRM Vendors Reveal 10 of Their Top Tips</title>
		<link>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 18:51:02 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[crm strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2148</guid>
		<description><![CDATA[Here is a synopsis of an excellent article by Jennifer Schiff, (@JenniferLSchiff), Vendors Reveal 10 of Their Top CRM Tips.  Be sure to check out the complete source article for more on each of the following 10 tips: eCRM Guide asked Salesforce.com, NetSuite and SugarCRM for their tips on what to look for when purchasing [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The 4 Pillars of Building Instant Trust Online</title>
		<link>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 16:08:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[landing pages]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[website optimization]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2142</guid>
		<description><![CDATA[Here is a synopsis of a post by @AdamSinger, The Four Pillars of Building Instant Trust Online – Tim Ash Keynote: Websites and landing pages face very real trust issues – for consumers they can be a scary and uncertain place. Before people will take a desired action, their concerns and anxieties must be addresses. [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Strategic Success Factors for Linking Customer-Focused Tools</title>
		<link>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 16:20:24 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2139</guid>
		<description><![CDATA[Here&#8217;s a synopsis of an excellent article by  Yacov Wrocherinsky, Founder and CEO of Infinity Info Systems and Dave Newmark, CEO of Bid4Spots, Five Strategic Success Factors for Linking Customer-Focused Tools.  Be sure to check out the complete source article for much more: It wasn&#8217;t long ago that CRM solutions were limited to departmental silos [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM&#8217;s Hard Lessons and New Best Practices</title>
		<link>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 15:46:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[crm managemnt]]></category>
		<category><![CDATA[CRM Software]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2122</guid>
		<description><![CDATA[Here are several excerpts from an article from Baseline Consulting&#8217;s Jill Dyche, CRM&#8217;s Hard Lessons.  Be sure to check out @jilldyche &#8216;s complete source article for more on each of five best practice habits of savvy business owners of customer-focused programs: When I wrote The CRM Handbook: A Business Guide to CRM in 2002, companies [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>4 Steps to Getting a Project Back on Track</title>
		<link>http://crmweblog.crmmastery.com/2010/07/4-steps-to-getting-a-project-back-on-track/</link>
		<comments>http://crmweblog.crmmastery.com/2010/07/4-steps-to-getting-a-project-back-on-track/#comments</comments>
		<pubDate>Mon, 19 Jul 2010 16:47:47 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Project Management]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2101</guid>
		<description><![CDATA[Here are several excerpts from an article by Ron Ponce, President of Fog City Consulting, 4 useful steps to getting a project back on track: When you assess the current state of your projects, do you see any of these signs? Critical issues keep opening up, but they&#8217;re not getting resolved. Project scope is constantly [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/07/4-steps-to-getting-a-project-back-on-track/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Vendor Proposals: 10 Items You Need Most</title>
		<link>http://crmweblog.crmmastery.com/2010/07/crm-vendor-proposals-10-items-you-need-most/</link>
		<comments>http://crmweblog.crmmastery.com/2010/07/crm-vendor-proposals-10-items-you-need-most/#comments</comments>
		<pubDate>Tue, 13 Jul 2010 14:47:09 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[CRM Comparison]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2093</guid>
		<description><![CDATA[Here&#8217;s a summary of advice from CRM guru David Tabor, CEO of SalesLogistix, CRM Vendor Proposals: 10 Items You Need Most: If a significant CRM system project is on your agenda in this new fiscal year, here are checklist items that you need to look out for in vendor proposals. 10 Things You Want: 1. [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/07/crm-vendor-proposals-10-items-you-need-most/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Mapping The Value of IT to Business Value</title>
		<link>http://crmweblog.crmmastery.com/2010/06/mapping-the-value-of-it-to-business-value/</link>
		<comments>http://crmweblog.crmmastery.com/2010/06/mapping-the-value-of-it-to-business-value/#comments</comments>
		<pubDate>Tue, 08 Jun 2010 15:36:37 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[CTO]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2059</guid>
		<description><![CDATA[Here are several excerpts from an article by Dan Woods, CTO and Editor of Evolved Technologist, The Over-Commited CTO: At the beginning of a project, the CTO is excited that the business is going to invest in technology and is all too eager to please. Let&#8217;s say a new CRM system is being implemented. Each [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/06/mapping-the-value-of-it-to-business-value/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
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