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	<title>CRM Mastery e-Journal&#187; Online Communities</title>
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	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>Kickstart Your Online Community With Your Offline Customers</title>
		<link>http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/</link>
		<comments>http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/#comments</comments>
		<pubDate>Tue, 14 Dec 2010 17:12:31 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Internet Cust. Svs.]]></category>
		<category><![CDATA[Internet Marketing]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[online community]]></category>
		<category><![CDATA[online marketing]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2239</guid>
		<description><![CDATA[ Here&#8217;s a synopsis of great post by Lucy Beer (@elementalc), Online Marketing Coach, Strategist &#38; Blogger, Kickstart Your Online Community With Your Offline Customers.  Check out the complete post for more.
Developing a thriving online community is a challenging task for many small businesses. But if you have a business with an offline component &#8211; [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>4 Keys to Online-Community Success</title>
		<link>http://crmweblog.crmmastery.com/2010/07/4-keys-to-online-community-success/</link>
		<comments>http://crmweblog.crmmastery.com/2010/07/4-keys-to-online-community-success/#comments</comments>
		<pubDate>Tue, 06 Jul 2010 15:16:56 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Facebook Connect]]></category>
		<category><![CDATA[online community]]></category>
		<category><![CDATA[Social Strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2084</guid>
		<description><![CDATA[ Here are several excerpts from a post by Arron Strout, Chief Marketing Officer at Powered, 4 Keys to Online-Community Success. Be sure to check out the complete source article for much more.  Also, if you&#8217;re interested in who the vendors are in this space, check out the Customer Community Platforms listing in our CRM [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/07/4-keys-to-online-community-success/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>7 Tips for Choosing a Community Platform</title>
		<link>http://crmweblog.crmmastery.com/2010/05/7-tips-for-choosing-a-online-community-platform/</link>
		<comments>http://crmweblog.crmmastery.com/2010/05/7-tips-for-choosing-a-online-community-platform/#comments</comments>
		<pubDate>Tue, 18 May 2010 15:15:37 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[community software]]></category>
		<category><![CDATA[customer community]]></category>
		<category><![CDATA[online community]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2029</guid>
		<description><![CDATA[ Here are several excerpts from an article by Christopher Andrews, a senior analyst at Forrester Research, 7 Tips for Choosing a Community Platform.  Be sure to check out the complete source article for more on each tip:
The emergence of community platforms has been one of the most exciting technology marketplaces to watch over the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/05/7-tips-for-choosing-a-online-community-platform/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Networking Should Be At The Heart of CRM Strategies</title>
		<link>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/</link>
		<comments>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/#comments</comments>
		<pubDate>Mon, 28 Sep 2009 19:09:29 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1724</guid>
		<description><![CDATA[ Here are several excerpts from an article published in SiliconRepublic.com, Social networking to feature at heart of CRM strategies:
Businesses will need to start integrating social networking services like Twitter and Facebook – not to mention the ones that have yet to even be born – into their sales and CRM strategies, Salesforce.com believes.
Two weeks [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How Customer Loyalty Differs Online</title>
		<link>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/#comments</comments>
		<pubDate>Wed, 26 Aug 2009 17:39:21 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[Social CRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1693</guid>
		<description><![CDATA[ Here are several excerpts from a very good article by Michael Greenberg, COO of Loyalty Lab, How Customer Loyalty Differs Online:
Customer loyalty in the online world is not the same as offline. Substitutes are just a click away vs. down the street offline. Customers expect you to know everything that’s ever happened between you [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/how-customer-loyalty-differs-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Things To Never Do With Your Social Networking Profile</title>
		<link>http://crmweblog.crmmastery.com/2009/03/3-things-to-never-do-with-your-social-networking-profile/</link>
		<comments>http://crmweblog.crmmastery.com/2009/03/3-things-to-never-do-with-your-social-networking-profile/#comments</comments>
		<pubDate>Wed, 18 Mar 2009 18:25:41 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1578</guid>
		<description><![CDATA[ Many of us are getting involved on a variety of Social Networks like Twitter, Facebook, and LinkedIn.  Here&#8217;s some excellent advice from Michele Pariza Wacek, 3 Things To Never Do With Your Social Networking Profile:
So let&#8217;s have a heart to heart about this social networking thing.
I&#8217;m sure you&#8217;ve heard of it. You might even [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/03/3-things-to-never-do-with-your-social-networking-profile/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>5 Key IT Issues for Successful Enterprise 2.0 Implementations</title>
		<link>http://crmweblog.crmmastery.com/2009/03/5-key-it-issues-for-successful-enterprise-20-implementations/</link>
		<comments>http://crmweblog.crmmastery.com/2009/03/5-key-it-issues-for-successful-enterprise-20-implementations/#comments</comments>
		<pubDate>Mon, 16 Mar 2009 15:39:29 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[Enterprise CRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1572</guid>
		<description><![CDATA[ Here&#8217;s an excellent article by Kate Carruthers about what IT must consider before implementing Enterprise 2.0 applications, 5 Key IT Issues for Successful Enterprise 2.0 Implementations.
What I find interesting is that the 5 issues discussed below are critical for any CRM implementation as well.  Unfortunately, over the years many organizations have tried to implement [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/03/5-key-it-issues-for-successful-enterprise-20-implementations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Gartner’s Four Steps to Social Computing Heaven</title>
		<link>http://crmweblog.crmmastery.com/2009/02/gartner%e2%80%99s-four-steps-to-social-computing-heaven/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/gartner%e2%80%99s-four-steps-to-social-computing-heaven/#comments</comments>
		<pubDate>Thu, 26 Feb 2009 16:32:52 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1548</guid>
		<description><![CDATA[ Here&#8217;s a news article from earlier this week that appeared in Customer Strategy, Gartner’s Four Steps to Social Computing Heaven:
Social computing is becoming a significant CRM market trend and represents a disruptive force in this market, according to Gartner Inc. Gartner predicts that, by 2010, more than 60 per cent of Fortune 1000 companies [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/gartner%e2%80%99s-four-steps-to-social-computing-heaven/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Small Businesses Want to Get Social, Too</title>
		<link>http://crmweblog.crmmastery.com/2008/12/small-businesses-want-to-get-social-too/</link>
		<comments>http://crmweblog.crmmastery.com/2008/12/small-businesses-want-to-get-social-too/#comments</comments>
		<pubDate>Thu, 18 Dec 2008 16:49:46 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1453</guid>
		<description><![CDATA[ Here are several excerpts from an article by Lauren McKay, Editorial Assistant CRM Magazine, Small Businesses Want to Get Social, Too:
There has been lots of talk of social networking penetrating the enterprise, but what about the little guys?

According to research from AMI-Partners and analyst Nikki Lambda, the uptake of social networking by small businesses [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/12/small-businesses-want-to-get-social-too/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Social Media Predictions 2009</title>
		<link>http://crmweblog.crmmastery.com/2008/12/social-media-predictions-2009/</link>
		<comments>http://crmweblog.crmmastery.com/2008/12/social-media-predictions-2009/#comments</comments>
		<pubDate>Tue, 16 Dec 2008 16:51:44 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Social Technologies]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1449</guid>
		<description><![CDATA[ Here&#8217;s an insightful, collaborative report from Peter Kim, a social computing strategist,  that includes the thoughts of some of the &#8220;best&#8221; minds in Social Media, Social Media Predictions 2009:
Community and collaboration are wonderful things.
Fourteen great minds on social media have shared thoughts on what 2009 may have in store for us.  Here&#8217;s some of [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/12/social-media-predictions-2009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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