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	<title>CRM Mastery e-Journal&#187; Leadership-Mgmt</title>
	<atom:link href="http://crmweblog.crmmastery.com/category/leadership-mgmt/feed/" rel="self" type="application/rss+xml" />
	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>How to Select An Online Community Software Vendor</title>
		<link>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/#comments</comments>
		<pubDate>Wed, 24 Nov 2010 14:55:21 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[Social Technologies]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2225</guid>
		<description><![CDATA[Here are several excerpts from an article by Vanessa DiMauro, CEO of Leader Networks, How to Select An Online Community Software Vendor.  I highly recommend checking out the original source article for much more on this topic as well as Vanessa&#8217;s How to Build an Online Community article: Similar to choosing a new home, the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Survey Finds That Most New Products Failed in 2010</title>
		<link>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/#comments</comments>
		<pubDate>Mon, 22 Nov 2010 16:04:01 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[product development]]></category>
		<category><![CDATA[VOC]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2222</guid>
		<description><![CDATA[Accept Corporation, a leader in product innovation management, unveiled the results of its inaugural &#8220;Innovation Priorities and Challenges&#8221; annual survey conducted in partnership with the Association of International Product Marketing and Management. The survey found that although most new products launched in 2010 were unsuccessful, companies continue to develop the wrong products and features for [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/survey-finds-that-most-new-products-failed-in-2010/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Building Simple Enterprise Software</title>
		<link>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/#comments</comments>
		<pubDate>Mon, 08 Nov 2010 15:34:28 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Enterprise 2.0]]></category>
		<category><![CDATA[ERP]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[e20]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2212</guid>
		<description><![CDATA[In &#8220;Building the Simple Enterprise,&#8221; Aaron Levie, the founder and CEO of Box.net,  makes a strong, passionate argument for the benefits of simple, easy to use enterprise software over what seems to be an unfounded belief that a complex business with a complex set of problems require complex technology solutions.  Here are a few excerpts [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/building-simple%c2%a0enterprise-software/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>5 Marketing Myths The C-Suite Still Believes Because We Let Them</title>
		<link>http://crmweblog.crmmastery.com/2010/10/5-marketing-myths-the-c-suite-still-believes-because-we-let-them/</link>
		<comments>http://crmweblog.crmmastery.com/2010/10/5-marketing-myths-the-c-suite-still-believes-because-we-let-them/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 15:45:49 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[digital marketing]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2188</guid>
		<description><![CDATA[Here is a synopsis of a really great post by Rob Rose, Chief Troublemaker at Big Blue Moose, 5 Marketing Myths The C-Suite Still Believes Because We Let Them.  Be sure to check out the complete source article for more! As much attention as we’re paying to new platforms like Search, Mobile and Social Media, [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/10/5-marketing-myths-the-c-suite-still-believes-because-we-let-them/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Vendors Reveal 10 of Their Top Tips</title>
		<link>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/#comments</comments>
		<pubDate>Wed, 25 Aug 2010 18:51:02 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[crm strategy]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2148</guid>
		<description><![CDATA[Here is a synopsis of an excellent article by Jennifer Schiff, (@JenniferLSchiff), Vendors Reveal 10 of Their Top CRM Tips.  Be sure to check out the complete source article for more on each of the following 10 tips: eCRM Guide asked Salesforce.com, NetSuite and SugarCRM for their tips on what to look for when purchasing [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/crm-vendors-reveal-10-of-their-top-tips/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The 4 Pillars of Building Instant Trust Online</title>
		<link>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/#comments</comments>
		<pubDate>Mon, 23 Aug 2010 16:08:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Web Site Design]]></category>
		<category><![CDATA[landing pages]]></category>
		<category><![CDATA[trust]]></category>
		<category><![CDATA[website optimization]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2142</guid>
		<description><![CDATA[Here is a synopsis of a post by @AdamSinger, The Four Pillars of Building Instant Trust Online – Tim Ash Keynote: Websites and landing pages face very real trust issues – for consumers they can be a scary and uncertain place. Before people will take a desired action, their concerns and anxieties must be addresses. [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/the-4-pillars-of-building-instant-trust-online/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Strategic Success Factors for Linking Customer-Focused Tools</title>
		<link>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/#comments</comments>
		<pubDate>Fri, 20 Aug 2010 16:20:24 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[SEO]]></category>
		<category><![CDATA[unified communications]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2139</guid>
		<description><![CDATA[Here&#8217;s a synopsis of an excellent article by  Yacov Wrocherinsky, Founder and CEO of Infinity Info Systems and Dave Newmark, CEO of Bid4Spots, Five Strategic Success Factors for Linking Customer-Focused Tools.  Be sure to check out the complete source article for much more: It wasn&#8217;t long ago that CRM solutions were limited to departmental silos [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/5-strategic-success-factors-for-linking-customer-focused-tools/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Critical Things Outstanding Leaders Do Very Well</title>
		<link>http://crmweblog.crmmastery.com/2010/08/3-critical-things-outstanding-leaders-do-very-well/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/3-critical-things-outstanding-leaders-do-very-well/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 14:59:54 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[mission statement]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2133</guid>
		<description><![CDATA[Here is a very insightful post from Dennis Snow, author of Unleashing Excellence, What Outstanding Leaders Do: Are effective leaders born or developed? That question has been debated in thousands of books, articles, speeches, and forums. While there are some characteristics effective leaders may have acquired early in life (I don’t believe they were born [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/3-critical-things-outstanding-leaders-do-very-well/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM&#8217;s Hard Lessons and New Best Practices</title>
		<link>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/#comments</comments>
		<pubDate>Thu, 12 Aug 2010 15:46:20 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[crm managemnt]]></category>
		<category><![CDATA[CRM Software]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2122</guid>
		<description><![CDATA[Here are several excerpts from an article from Baseline Consulting&#8217;s Jill Dyche, CRM&#8217;s Hard Lessons.  Be sure to check out @jilldyche &#8216;s complete source article for more on each of five best practice habits of savvy business owners of customer-focused programs: When I wrote The CRM Handbook: A Business Guide to CRM in 2002, companies [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/crms-hard-lessons-and-new-best-practices/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Ten Social Media and Technology Mega-trends To Watch</title>
		<link>http://crmweblog.crmmastery.com/2010/08/ten-social-media-and-technology-mega-trends-to-watch/</link>
		<comments>http://crmweblog.crmmastery.com/2010/08/ten-social-media-and-technology-mega-trends-to-watch/#comments</comments>
		<pubDate>Wed, 11 Aug 2010 17:07:09 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Business Intelligence]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Business Reinvention]]></category>
		<category><![CDATA[social media]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2118</guid>
		<description><![CDATA[Here are several excerpts from an insightful post by Mark Schaefer about a McKinsey report on tech-enabled business trends, Ten Social Media and Technology Mega-trends To Watch.  Be sure to check out the original source article for much more discussion on each of these trends: 1. Crowd-sourcing moves into the mainstream &#8211; In the past [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/08/ten-social-media-and-technology-mega-trends-to-watch/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
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