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	<title>CRM Mastery e-Journal&#187; Knowledge Mgmt</title>
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	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>Tech Giants Move Toward Social Networks</title>
		<link>http://crmweblog.crmmastery.com/2009/11/tech-giants-move-toward-social-networks/</link>
		<comments>http://crmweblog.crmmastery.com/2009/11/tech-giants-move-toward-social-networks/#comments</comments>
		<pubDate>Wed, 04 Nov 2009 16:31:51 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Cloud Computing]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Microsoft CRM]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[salesforce.com]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1759</guid>
		<description><![CDATA[ Here are several excerpts from an article about what a panel of leading tech vendors had to say about the future of social networking tools at the Collaborate 2.0 Conference, Tech Giants Move Toward Social Networks:
As the Facebook generation becomes a bigger part of the enterprise, companies face the challenge of implementing increasingly familiar [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The New Business Of Managing Information &#8211; A Process-Centric Approach</title>
		<link>http://crmweblog.crmmastery.com/2009/09/the-new-business-of-managing-information-a-process-centric-approach/</link>
		<comments>http://crmweblog.crmmastery.com/2009/09/the-new-business-of-managing-information-a-process-centric-approach/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 15:13:05 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Business Process Management]]></category>
		<category><![CDATA[leadership]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1702</guid>
		<description><![CDATA[ Here&#8217;s a synopsis of a very informative article by Robert Kirtley, Maura Dunn and Lee Karas, all with Duff &#38; Phelps LLC, about how process-centric information management ensures that critical business information is readily available, appropriately stored and easily located when needed; The New Business Of Managing Information &#8211; A Process-Centric Approach:
The most successful [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/09/the-new-business-of-managing-information-a-process-centric-approach/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SaaS Makes Its Mark In Business Intelligence</title>
		<link>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 16:09:16 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Business Intelligence Software]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1698</guid>
		<description><![CDATA[ Here are several excerpts from an article by Doug Henschen, SaaS Makes Its Mark In Business Intelligence:
Fast, flexible, and affordable &#8212; three words never used to describe a major business intelligence (BI) deployment. That&#8217;s why BI software as a service (SaaS) stands to transform the market.
&#8220;Fast&#8221; applies to deployment cycles in SaaS more than [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Six Ways to Make Web 2.0 Work</title>
		<link>http://crmweblog.crmmastery.com/2009/02/six-ways-to-make-web-20-work/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/six-ways-to-make-web-20-work/#comments</comments>
		<pubDate>Thu, 19 Feb 2009 17:19:16 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Web 2.0]]></category>
		<category><![CDATA[crm strategy]]></category>
		<category><![CDATA[web collaboration]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1539</guid>
		<description><![CDATA[ Here are several excerpts from an excellent article in The McKinsey Quarterly by Michael Chui, Andy Miller and Robert P. Roberts of McKinsey &#38; Company,   Six ways to make Web 2.0 work.  I highly recommend that you take a read through the complete article:

Mgmt. imperatives for unlocking participation
To help companies navigate [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/six-ways-to-make-web-20-work/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>New Opportunities for Social Networking in the Enterprise</title>
		<link>http://crmweblog.crmmastery.com/2008/07/new-opportunities-for-social-networking-in-the-enterprise/</link>
		<comments>http://crmweblog.crmmastery.com/2008/07/new-opportunities-for-social-networking-in-the-enterprise/#comments</comments>
		<pubDate>Thu, 24 Jul 2008 16:22:57 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1117</guid>
		<description><![CDATA[ Here are several excerpts from an article by Lauren McKay, &#8220;White-Label&#8221; Social Networking to Hit the Enterprise:
According to ABI Research analyst Zippy Aima, the enterprise is a unique creature with a need for its own form of social networking, separate from the consumer sites such as Facebook and LinkedIn. Aima, the analyst behind the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2008/07/new-opportunities-for-social-networking-in-the-enterprise/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Knowledge is Power for SMEs</title>
		<link>http://crmweblog.crmmastery.com/2007/08/knowledge-is-power-for-smes/</link>
		<comments>http://crmweblog.crmmastery.com/2007/08/knowledge-is-power-for-smes/#comments</comments>
		<pubDate>Wed, 01 Aug 2007 17:32:13 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=896</guid>
		<description><![CDATA[





Here are several excerpts from a thoughtful article by Roger Trapp, Knowledge is Power for SMEs:
Some businesses are content to stay small. Many are so-called lifestyle enterprises, where the proprietors have made a conscious decision to stay small in the interests of work/life balance, but most â€“ aware that in the current business climate it [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/08/knowledge-is-power-for-smes/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Business Intelligence Now a Given for SMBs</title>
		<link>http://crmweblog.crmmastery.com/2007/06/business-intelligence-now-a-given-for-smbs/</link>
		<comments>http://crmweblog.crmmastery.com/2007/06/business-intelligence-now-a-given-for-smbs/#comments</comments>
		<pubDate>Mon, 11 Jun 2007 17:12:00 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=866</guid>
		<description><![CDATA[ Here are several excerpts from an article by Linda Tucci, Senior News Writer for SearchSMB.com, Business Intelligence Now a Given for SMBs:
According to a recent report from consultancy Gartner Inc. in Stamford, Conn., companies are spending more on Business Intelligence (BI) and using it for more things, from complying with regulatory reporting requirements to [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/06/business-intelligence-now-a-given-for-smbs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Capturing Your Thoughts with Jott</title>
		<link>http://crmweblog.crmmastery.com/2007/05/capturing-your-thoughts-with-jott/</link>
		<comments>http://crmweblog.crmmastery.com/2007/05/capturing-your-thoughts-with-jott/#comments</comments>
		<pubDate>Thu, 03 May 2007 12:00:39 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Sales and Selling]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=824</guid>
		<description><![CDATA[ Here&#8217;s a post from the Innovation Tools Weblog, New tool for capturing your ideas:
&#8220;One of my areas of passion in recent years has been looking for tools that enable me to capture my ideas, any time, anywhere. Thanks to the Black Belt Productivity blog, I&#8217;ve just learned about a new tool called Jott, which [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/05/capturing-your-thoughts-with-jott/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Get Your Customers to Solve Problems for You</title>
		<link>http://crmweblog.crmmastery.com/2007/05/how-to-get-your-customers-to-solve-problems-for-you/</link>
		<comments>http://crmweblog.crmmastery.com/2007/05/how-to-get-your-customers-to-solve-problems-for-you/#comments</comments>
		<pubDate>Tue, 01 May 2007 10:36:16 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=821</guid>
		<description><![CDATA[ Here&#8217;s a synopsis of an excellent article by Jennifer Alsever that appeared in BNET, How to Get Your Customers to Solve Problems for You:
Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing, branding, or product-development insight. You can do it, too. Use these [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/05/how-to-get-your-customers-to-solve-problems-for-you/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What Drives Deep Engagement in Communities?</title>
		<link>http://crmweblog.crmmastery.com/2007/03/what-drives-deep-engagement-in-communities/</link>
		<comments>http://crmweblog.crmmastery.com/2007/03/what-drives-deep-engagement-in-communities/#comments</comments>
		<pubDate>Thu, 22 Mar 2007 22:13:56 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[Content Mgmt]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>

		<guid isPermaLink="false">http://jim.squarecompass.com/?p=774</guid>
		<description><![CDATA[ Here&#8217;s an interesting post from Sivaraman Swaminathan&#8217;s Customer World weblog, What Drives Deep Engagement in Communities?:
People Engage More With Small, Branded, Well-Lit Communities!
According to Communispace, in this new era of &#8220;conversational marketing&#8221;, the measure for engagement in a community isn&#8217;t the number of people logging on. Rather, it&#8217;s how actively people participate in the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2007/03/what-drives-deep-engagement-in-communities/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
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