Archive for the 'Knowledge Mgmt' Category


New Opportunities for Social Networking in the Enterprise

Here are several excerpts from an article by Lauren McKay, “White-Label” Social Networking to Hit the Enterprise:

According to ABI Research analyst Zippy Aima, the enterprise is a unique creature with a need for its own form of social networking, separate from the consumer sites such as Facebook and LinkedIn. Aima, the analyst behind the report “Grown Up? White Label Social Networking Targeting the Enterprise,” says that although the “white-label market” — in which vendors create unbranded applications for use by a wide range of corporate users — is in its early stages when it comes to social networking, the potential demand is high: ABI forecasts that the market will be worth nearly $1.3 billion in 2013.

Educating executives and employees about how enterprise social networking can provide value and enhance their jobs is a chore that many enterprises are beginning to face. Aima points out that white-label social networking for the enterprise not only helps enterprise employees to connect with one another, but also aids in dealings with customers, partners, and suppliers.

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Posted on 24th July 2008
Under: CRM Technology, Content Mgmt, Knowledge Mgmt | No Comments »

Knowledge is Power for SMEs

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Here are several excerpts from a thoughtful article by Roger Trapp, Knowledge is Power for SMEs:

Some businesses are content to stay small. Many are so-called lifestyle enterprises, where the proprietors have made a conscious decision to stay small in the interests of work/life balance, but most – aware that in the current business climate it is impossible to stand still – are intent on becoming bigger. The obstacle they face is to retain that entrepreneurial spirit while becoming large enough to take on the bigger beasts. Here are a few tips to help them succeed.

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Posted on 1st August 2007
Under: Knowledge Mgmt, Leadership-Mgmt | No Comments »

Business Intelligence Now a Given for SMBs

Here are several excerpts from an article by Linda Tucci, Senior News Writer for SearchSMB.com, Business Intelligence Now a Given for SMBs:

According to a recent report from consultancy Gartner Inc. in Stamford, Conn., companies are spending more on Business Intelligence (BI) and using it for more things, from complying with regulatory reporting requirements to measuring system performance. Use of the technology has spread from the confines of upper management to operations people, managers and even customers, pushing what Gartner predicts is a solid 9.5% annual growth through 2010.

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Posted on 11th June 2007
Under: CRM Technology, Knowledge Mgmt | No Comments »

Capturing Your Thoughts with Jott

Here’s a post from the Innovation Tools Weblog, New tool for capturing your ideas:

“One of my areas of passion in recent years has been looking for tools that enable me to capture my ideas, any time, anywhere. Thanks to the Black Belt Productivity blog, I’ve just learned about a new tool called Jott, which looks really promising.”

Here’s how Jott works…

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Posted on 3rd May 2007
Under: CRM Technology, Knowledge Mgmt, Leadership-Mgmt, Sales and Selling | No Comments »

How to Get Your Customers to Solve Problems for You

Here’s a synopsis of an excellent article by Jennifer Alsever that appeared in BNET, How to Get Your Customers to Solve Problems for You:

Crowdsourcing is a technique that sophisticated companies use to translate the enthusiasm of their most highly-engaged customers into valuable marketing, branding, or product-development insight. You can do it, too. Use these techniques to harness the intelligence of customers that love your business, talk about your business, and better yet, will do free work for your business in today’s increasingly democratic, user-generated, social-networked, marketplace.

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Posted on 1st May 2007
Under: CRM Best Practices, Knowledge Mgmt, Leadership-Mgmt | No Comments »