From the category archives:

Internet Cust. Svs.

Twitter and Google as Customer Service Tools

by Jim Berkowitz on February 10, 2009

Cures for the Customer Service Puzzle

by Jim Berkowitz on October 6, 2008

Does Your CFO Understand the Value of Marketing?

by Jim Berkowitz on February 4, 2008

Self-Service Is Not The Same As Customer Service

by Jim Berkowitz on October 17, 2007