http://crmweblog.crmmastery.com CRM Best Practice and Industry News Thu, 18 Feb 2010 20:00:04 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/ http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/#comments Fri, 22 Jan 2010 15:07:55 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1898 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/feed/ 0 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/ http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/#comments Mon, 18 Jan 2010 17:16:00 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1879 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/feed/ 1 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/ http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/#comments Mon, 08 Jun 2009 15:07:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1620 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/feed/ 0 http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/ http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/#comments Tue, 10 Feb 2009 16:42:02 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1523 http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/feed/ 1 http://crmweblog.crmmastery.com/2009/02/companies-ignore-customer-feedback-fail-to-track-word-of-mouth/ http://crmweblog.crmmastery.com/2009/02/companies-ignore-customer-feedback-fail-to-track-word-of-mouth/#comments Tue, 03 Feb 2009 17:31:24 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1512 http://crmweblog.crmmastery.com/2009/02/companies-ignore-customer-feedback-fail-to-track-word-of-mouth/feed/ 0 http://crmweblog.crmmastery.com/2008/11/customer-service-not-price-remains-top-cause-of-customer-churn/ http://crmweblog.crmmastery.com/2008/11/customer-service-not-price-remains-top-cause-of-customer-churn/#comments Thu, 20 Nov 2008 16:59:45 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1408 http://crmweblog.crmmastery.com/2008/11/customer-service-not-price-remains-top-cause-of-customer-churn/feed/ 0 http://crmweblog.crmmastery.com/2008/10/cures-for-the-customer-service-puzzle/ http://crmweblog.crmmastery.com/2008/10/cures-for-the-customer-service-puzzle/#comments Mon, 06 Oct 2008 18:29:25 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1358 http://crmweblog.crmmastery.com/2008/10/cures-for-the-customer-service-puzzle/feed/ 0 http://crmweblog.crmmastery.com/2008/08/new-secret-to-great-customer-service/ http://crmweblog.crmmastery.com/2008/08/new-secret-to-great-customer-service/#comments Tue, 26 Aug 2008 15:18:32 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1252 http://crmweblog.crmmastery.com/2008/08/new-secret-to-great-customer-service/feed/ 0 http://crmweblog.crmmastery.com/2008/03/customers-disappointed-by-web-sites-online-customer-service/ http://crmweblog.crmmastery.com/2008/03/customers-disappointed-by-web-sites-online-customer-service/#comments Thu, 13 Mar 2008 14:17:36 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1045 http://crmweblog.crmmastery.com/2008/03/customers-disappointed-by-web-sites-online-customer-service/feed/ 0 http://crmweblog.crmmastery.com/2008/02/does-your-cfo-understand-the-value-of-marketing/ http://crmweblog.crmmastery.com/2008/02/does-your-cfo-understand-the-value-of-marketing/#comments Mon, 04 Feb 2008 23:01:59 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1014 http://crmweblog.crmmastery.com/2008/02/does-your-cfo-understand-the-value-of-marketing/feed/ 0