http://crmweblog.crmmastery.com CRM Best Practice and Industry News Tue, 03 May 2011 16:38:51 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/ http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/#comments Tue, 14 Dec 2010 17:12:31 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2239 http://crmweblog.crmmastery.com/2010/12/kickstart-your-online-community-with-your-offline-customers/feed/ 3 http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/ http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/#comments Wed, 13 Oct 2010 19:32:02 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2194 http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/feed/ 2 http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/ http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/#comments Thu, 23 Sep 2010 16:29:36 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2172 http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/feed/ 0 http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/ http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/#comments Tue, 31 Aug 2010 15:52:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2151 http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/feed/ 1 http://crmweblog.crmmastery.com/2010/08/making-customer-feedback-worthwhile-moving-beyond-statistics-to-actionable-data%c2%a0collection/ http://crmweblog.crmmastery.com/2010/08/making-customer-feedback-worthwhile-moving-beyond-statistics-to-actionable-data%c2%a0collection/#comments Tue, 24 Aug 2010 15:05:58 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2145 http://crmweblog.crmmastery.com/2010/08/making-customer-feedback-worthwhile-moving-beyond-statistics-to-actionable-data%c2%a0collection/feed/ 0 http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/ http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/#comments Fri, 30 Jul 2010 18:28:46 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2113 http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/feed/ 1 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/ http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/#comments Fri, 22 Jan 2010 15:07:55 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1898 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/feed/ 0 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/ http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/#comments Mon, 18 Jan 2010 17:16:00 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1879 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/feed/ 2 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/ http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/#comments Mon, 08 Jun 2009 15:07:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1620 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/feed/ 0 http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/ http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/#comments Tue, 10 Feb 2009 16:42:02 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1523 http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/feed/ 1