From the category archives:

Internet Cust. Svs.

Poor Customer Service Costs Companies Billions

by Jim Berkowitz on January 22, 2010

How To Implement a Proactive Customer Support Strategy

by Jim Berkowitz on January 18, 2010

What Customer Support Must Know

by Jim Berkowitz on June 8, 2009

Twitter and Google as Customer Service Tools

by Jim Berkowitz on February 10, 2009