http://crmweblog.crmmastery.com CRM Best Practice and Industry News Tue, 03 May 2011 16:38:51 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/09/six-steps-for-successfully-building-a-mobile-presence/ http://crmweblog.crmmastery.com/2010/09/six-steps-for-successfully-building-a-mobile-presence/#comments Mon, 20 Sep 2010 15:03:09 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2169 http://crmweblog.crmmastery.com/2010/09/six-steps-for-successfully-building-a-mobile-presence/feed/ 1 http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/ http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/#comments Mon, 13 Sep 2010 16:53:30 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2166 http://crmweblog.crmmastery.com/2010/09/10-conversion-tips-from-brain-science/feed/ 0 http://crmweblog.crmmastery.com/2010/07/creating-a-unified-view-of-the-customer/ http://crmweblog.crmmastery.com/2010/07/creating-a-unified-view-of-the-customer/#comments Mon, 26 Jul 2010 15:59:55 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2106 http://crmweblog.crmmastery.com/2010/07/creating-a-unified-view-of-the-customer/feed/ 1 http://crmweblog.crmmastery.com/2009/02/online-retailers-have-opportunity-to-influence-consumers/ http://crmweblog.crmmastery.com/2009/02/online-retailers-have-opportunity-to-influence-consumers/#comments Tue, 24 Feb 2009 15:34:34 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1546 http://crmweblog.crmmastery.com/2009/02/online-retailers-have-opportunity-to-influence-consumers/feed/ 0 http://crmweblog.crmmastery.com/2008/12/ho-ho-hold-on-to-your-customers/ http://crmweblog.crmmastery.com/2008/12/ho-ho-hold-on-to-your-customers/#comments Mon, 15 Dec 2008 15:01:56 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1446 http://crmweblog.crmmastery.com/2008/12/ho-ho-hold-on-to-your-customers/feed/ 2 http://crmweblog.crmmastery.com/2008/11/the-litany-of-retail-woe-50-chains-shutting-stores/ http://crmweblog.crmmastery.com/2008/11/the-litany-of-retail-woe-50-chains-shutting-stores/#comments Tue, 25 Nov 2008 16:18:16 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1416 http://crmweblog.crmmastery.com/2008/11/the-litany-of-retail-woe-50-chains-shutting-stores/feed/ 0 http://crmweblog.crmmastery.com/2008/02/e-retail-opportunities-missed-after-checking-out/ http://crmweblog.crmmastery.com/2008/02/e-retail-opportunities-missed-after-checking-out/#comments Tue, 12 Feb 2008 15:24:34 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1026 http://crmweblog.crmmastery.com/2008/02/e-retail-opportunities-missed-after-checking-out/feed/ 0 http://crmweblog.crmmastery.com/2007/11/10-tips-on-improving-online-customer-service-this-holiday-season/ http://crmweblog.crmmastery.com/2007/11/10-tips-on-improving-online-customer-service-this-holiday-season/#comments Thu, 15 Nov 2007 17:26:02 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=968 http://crmweblog.crmmastery.com/2007/11/10-tips-on-improving-online-customer-service-this-holiday-season/feed/ 0 http://crmweblog.crmmastery.com/2007/10/the-5-pain-points-of-e-commerce/ http://crmweblog.crmmastery.com/2007/10/the-5-pain-points-of-e-commerce/#comments Tue, 09 Oct 2007 16:53:34 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=938 http://crmweblog.crmmastery.com/2007/10/the-5-pain-points-of-e-commerce/feed/ 0 http://crmweblog.crmmastery.com/2007/06/not-all-customers-are-created-equal/ http://crmweblog.crmmastery.com/2007/06/not-all-customers-are-created-equal/#comments Wed, 27 Jun 2007 16:23:58 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=882 http://crmweblog.crmmastery.com/2007/06/not-all-customers-are-created-equal/feed/ 0