From the category archives:

Customer Service

Poor Customer Service Costs Companies Billions

by Jim Berkowitz on January 22, 2010

How To Implement a Proactive Customer Support Strategy

by Jim Berkowitz on January 18, 2010

Measuring Happiness: On the Road to Customer Satisfaction

by Jim Berkowitz on January 14, 2010

The Advantages of SaaS-based Call Center Solutions

by Jim Berkowitz on October 22, 2009

The Risk that Social CRM will Exclude Small Businesses

by Jim Berkowitz on July 15, 2009

A Framework for Building Customer Experiences

by Jim Berkowitz on June 15, 2009

What Customer Support Must Know

by Jim Berkowitz on June 8, 2009