http://crmweblog.crmmastery.com CRM Best Practice and Industry News Thu, 18 Feb 2010 20:00:04 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/ http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/#comments Fri, 22 Jan 2010 15:07:55 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1898 http://crmweblog.crmmastery.com/2010/01/poor-customer-service-costs-companies-billions/feed/ 0 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/ http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/#comments Mon, 18 Jan 2010 17:16:00 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1879 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/feed/ 1 http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/ http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/#comments Thu, 14 Jan 2010 16:40:30 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1876 http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/feed/ 1 http://crmweblog.crmmastery.com/2009/10/the-advantages-of-saas-based-call-center-solutions/ http://crmweblog.crmmastery.com/2009/10/the-advantages-of-saas-based-call-center-solutions/#comments Thu, 22 Oct 2009 20:36:18 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1741 http://crmweblog.crmmastery.com/2009/10/the-advantages-of-saas-based-call-center-solutions/feed/ 2 http://crmweblog.crmmastery.com/2009/07/the-risk-that-social-crm-will-exclude-small-businesses/ http://crmweblog.crmmastery.com/2009/07/the-risk-that-social-crm-will-exclude-small-businesses/#comments Wed, 15 Jul 2009 17:05:48 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1650 http://crmweblog.crmmastery.com/2009/07/the-risk-that-social-crm-will-exclude-small-businesses/feed/ 0 http://crmweblog.crmmastery.com/2009/06/a-framework-for-building-customer-experiences/ http://crmweblog.crmmastery.com/2009/06/a-framework-for-building-customer-experiences/#comments Mon, 15 Jun 2009 17:37:01 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1630 http://crmweblog.crmmastery.com/2009/06/a-framework-for-building-customer-experiences/feed/ 0 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/ http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/#comments Mon, 08 Jun 2009 15:07:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1620 http://crmweblog.crmmastery.com/2009/06/what-customer-support-must-know/feed/ 0 http://crmweblog.crmmastery.com/2009/05/web-giants-and-the-helpless-individual/ http://crmweblog.crmmastery.com/2009/05/web-giants-and-the-helpless-individual/#comments Wed, 20 May 2009 16:49:45 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1617 http://crmweblog.crmmastery.com/2009/05/web-giants-and-the-helpless-individual/feed/ 1 http://crmweblog.crmmastery.com/2009/05/information-is-a-strategic-resource-so-use-it/ http://crmweblog.crmmastery.com/2009/05/information-is-a-strategic-resource-so-use-it/#comments Thu, 14 May 2009 16:18:51 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1613 http://crmweblog.crmmastery.com/2009/05/information-is-a-strategic-resource-so-use-it/feed/ 1 http://crmweblog.crmmastery.com/2009/05/how-to-fail-with-cloud-saas-and-enterprise-20/ http://crmweblog.crmmastery.com/2009/05/how-to-fail-with-cloud-saas-and-enterprise-20/#comments Wed, 13 May 2009 17:11:25 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1608 http://crmweblog.crmmastery.com/2009/05/how-to-fail-with-cloud-saas-and-enterprise-20/feed/ 3