http://crmweblog.crmmastery.com CRM Best Practice and Industry News Tue, 03 May 2011 16:38:51 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/12/5-tips-for-building-stronger-customer-relationships/ http://crmweblog.crmmastery.com/2010/12/5-tips-for-building-stronger-customer-relationships/#comments Mon, 06 Dec 2010 17:14:41 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2235 http://crmweblog.crmmastery.com/2010/12/5-tips-for-building-stronger-customer-relationships/feed/ 2 http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/ http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/#comments Wed, 13 Oct 2010 19:32:02 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2194 http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/feed/ 2 http://crmweblog.crmmastery.com/2010/10/7-principles-of-loyalty-marketing/ http://crmweblog.crmmastery.com/2010/10/7-principles-of-loyalty-marketing/#comments Mon, 04 Oct 2010 15:39:43 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2179 http://crmweblog.crmmastery.com/2010/10/7-principles-of-loyalty-marketing/feed/ 4 http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/ http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/#comments Tue, 31 Aug 2010 15:52:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2151 http://crmweblog.crmmastery.com/2010/08/3-reasons-high-tech-and-communications-need-social-media-for-survival/feed/ 1 http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/ http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/#comments Fri, 30 Jul 2010 18:28:46 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2113 http://crmweblog.crmmastery.com/2010/07/selecting-the-right-mix-of-customer-self-service-technologies/feed/ 1 http://crmweblog.crmmastery.com/2010/05/managing-unhappy-customers-on-twitter/ http://crmweblog.crmmastery.com/2010/05/managing-unhappy-customers-on-twitter/#comments Wed, 26 May 2010 16:09:36 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2043 http://crmweblog.crmmastery.com/2010/05/managing-unhappy-customers-on-twitter/feed/ 0 http://crmweblog.crmmastery.com/2010/05/social-crm-using-social-media/ http://crmweblog.crmmastery.com/2010/05/social-crm-using-social-media/#comments Wed, 12 May 2010 16:48:37 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2018 http://crmweblog.crmmastery.com/2010/05/social-crm-using-social-media/feed/ 1 http://crmweblog.crmmastery.com/2010/05/high-tech-companies-need-to-improve-customer-experience-customer-loyalty/ http://crmweblog.crmmastery.com/2010/05/high-tech-companies-need-to-improve-customer-experience-customer-loyalty/#comments Tue, 11 May 2010 18:05:39 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=2011 http://crmweblog.crmmastery.com/2010/05/high-tech-companies-need-to-improve-customer-experience-customer-loyalty/feed/ 1 http://crmweblog.crmmastery.com/2010/04/call-centers-call-center-work-customer-service/ http://crmweblog.crmmastery.com/2010/04/call-centers-call-center-work-customer-service/#comments Mon, 12 Apr 2010 16:40:21 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1972 http://crmweblog.crmmastery.com/2010/04/call-centers-call-center-work-customer-service/feed/ 0 http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/ http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/#comments Wed, 31 Mar 2010 16:01:51 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1965 http://crmweblog.crmmastery.com/2010/03/customer-feedback-and-the-building-of-solid-relationships/feed/ 0