From the category archives:

Customer Service

Managing Unhappy Customers on Twitter

by Jim Berkowitz on May 26, 2010

Strategize Before Diving Into Social CRM

by Jim Berkowitz on May 12, 2010

Call Centers, A Prescription to Heal Thyself

by Jim Berkowitz on April 12, 2010

Poor Customer Service Costs Companies Billions

by Jim Berkowitz on January 22, 2010