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	<title>CRM Mastery e-Journal&#187; CRM Technology</title>
	<atom:link href="http://crmweblog.crmmastery.com/category/crm-technology/feed/" rel="self" type="application/rss+xml" />
	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
	<lastBuildDate>Tue, 03 May 2011 16:38:51 +0000</lastBuildDate>
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			<item>
		<title>CRM + Predictive Analytics: Why It All Adds Up</title>
		<link>http://crmweblog.crmmastery.com/2011/05/crm-predictive-analytics-why-it-all-adds-up/</link>
		<comments>http://crmweblog.crmmastery.com/2011/05/crm-predictive-analytics-why-it-all-adds-up/#comments</comments>
		<pubDate>Tue, 03 May 2011 16:38:51 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[BPM]]></category>
		<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[pegasystems]]></category>
		<category><![CDATA[predictive analytics]]></category>
		<category><![CDATA[SPSS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2279</guid>
		<description><![CDATA[ Here&#8217;s are several excerpts from an article by Eric Barkin about predictive analytics, a subject near and dear to me, that&#8217;s definitely worth the read, CRM + Predictive Analytics: Why It All Adds Up:
Though predictive analytics (PA) tools have been around for decades—with a strong uptake historically in telecommunications and banking—demand has risen dramatically [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/05/crm-predictive-analytics-why-it-all-adds-up/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Idol Launches Today!</title>
		<link>http://crmweblog.crmmastery.com/2011/04/crm-idol-launches-today/</link>
		<comments>http://crmweblog.crmmastery.com/2011/04/crm-idol-launches-today/#comments</comments>
		<pubDate>Mon, 25 Apr 2011 13:31:30 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[CRM Idol]]></category>
		<category><![CDATA[CRM Industry]]></category>
		<category><![CDATA[CRM Products]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2272</guid>
		<description><![CDATA[ My friend and CRM guru Paul Greenberg today launches CRM Idol 2011; an opportunity for 60 small, upstart, innovative CRM or Social CRM companies to gain valuable exposure within the CRM industry ecosystem of investors, influencers, technology/strategic partners and media connections in a big way.  In addition, winners will receive free consulting and other [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/04/crm-idol-launches-today/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Vertical CRM Right For Your Organization?</title>
		<link>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/</link>
		<comments>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/#comments</comments>
		<pubDate>Wed, 26 Jan 2011 17:04:52 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[Vertical CRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2260</guid>
		<description><![CDATA[ Whenever I&#8217;m coaching a business through the process of selecting a CRM solution, one of the things that I always have my clients consider is whether or not they should evaluate vertical CRM solutions; solutions that have been designed specifically for their industry or organization type.

Generally the decision is made based on an evaluation [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/01/is-vertical-crm-right-for-your-organization/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social CRM Adoption Slow but Adopters Enjoy Advantage</title>
		<link>http://crmweblog.crmmastery.com/2011/01/social-crm-adoption-slow-but-adopters-enjoy-advantage/</link>
		<comments>http://crmweblog.crmmastery.com/2011/01/social-crm-adoption-slow-but-adopters-enjoy-advantage/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 16:19:52 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Customer Experience]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[LinkedIn]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[SugarCRM]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2254</guid>
		<description><![CDATA[ Here are several excerpts from an article by Brendan B. Reed about a recent social CRM study conducted by SugarCRM, Social CRM Adoption Slow but Adopters Enjoy Advantage:
A new study by SugarCRM, the 2010 Social CRM Survey reveals that less than one-third of firms have incorporated social network outreach into their CRM systems. Yet, [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/01/social-crm-adoption-slow-but-adopters-enjoy-advantage/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Sprinklr Social Media Management Is &#8220;All The Rage&#8221;</title>
		<link>http://crmweblog.crmmastery.com/2011/01/sprinklr-social-media-management-is-all-the-rage/</link>
		<comments>http://crmweblog.crmmastery.com/2011/01/sprinklr-social-media-management-is-all-the-rage/#comments</comments>
		<pubDate>Wed, 12 Jan 2011 17:22:34 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media marketing]]></category>
		<category><![CDATA[social media monitoring]]></category>
		<category><![CDATA[SoMeMa]]></category>
		<category><![CDATA[sprinklr]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2249</guid>
		<description><![CDATA[ Talk about flying under the radar&#8211; Sprinklr&#8217;s Enterprise Social Media Management (SoMeMa)  solution may still be in stealth mode but I got a chance to get a briefing from its Founder and CEO Ragy Thomas yesterday that quite simply wowed me.
Ragy, by the way, was the CTO of e-mail service provider Bigfoot Interactive when [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/01/sprinklr-social-media-management-is-all-the-rage/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is Microsoft Dynamics CRM 2011 Catching Up to salesforce.com?</title>
		<link>http://crmweblog.crmmastery.com/2011/01/is-microsoft-dynamics-crm-2011-catching-up-to-salesforce-com/</link>
		<comments>http://crmweblog.crmmastery.com/2011/01/is-microsoft-dynamics-crm-2011-catching-up-to-salesforce-com/#comments</comments>
		<pubDate>Mon, 10 Jan 2011 18:51:52 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[CRM]]></category>
		<category><![CDATA[Microsoft CRM]]></category>
		<category><![CDATA[salesforce]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2243</guid>
		<description><![CDATA[ Microsoft is on the verge of releasing the new version of its CRM product, Microsoft Dynamics CRM 2011 at the end of January.  Similar to the existing release, Microsoft Dynamics CRM 2011 will come in two versions:  Online (Microsoft&#8217;s &#8220;Cloud&#8221;-based offering) or On-Premise (Microsoft&#8217;s version of CRM that is installed on your own or [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2011/01/is-microsoft-dynamics-crm-2011-catching-up-to-salesforce-com/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>How to Select An Online Community Software Vendor</title>
		<link>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/</link>
		<comments>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/#comments</comments>
		<pubDate>Wed, 24 Nov 2010 14:55:21 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Leadership-Mgmt]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[Social Technologies]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2225</guid>
		<description><![CDATA[ Here are several excerpts from an article by Vanessa DiMauro, CEO of Leader Networks, How to Select An Online Community Software Vendor.  I highly recommend checking out the original source article for much more on this topic as well as Vanessa&#8217;s How to Build an Online Community article:
Similar to choosing a new home, the [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/11/how-to-select-an-online-community-software-vendor/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>2010&#8217;s Hottest Customer Service Technology Trends</title>
		<link>http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/</link>
		<comments>http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/#comments</comments>
		<pubDate>Wed, 13 Oct 2010 19:32:02 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Cust. Svs.]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[mobile apps]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[technology trends]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2194</guid>
		<description><![CDATA[ Here are several excerpts from an article by John Ragsdale, VP of Technology Research at the Technology Services Industry Association (TSIA), 2010&#8217;s Hottest Customer Service Technology Trends.  Check out the complete source article for much more on each trend:
Everyone asks me what hot emerging trends I am tracking, and this month I’m going to [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/10/2010s-hottest-customer-service-technology-trends/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>CRM Mastery Launches a New Live Streaming Video Series</title>
		<link>http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/</link>
		<comments>http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/#comments</comments>
		<pubDate>Thu, 23 Sep 2010 16:29:36 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Internet Cust. Svs.]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Social CRM]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[attensity]]></category>
		<category><![CDATA[scrm]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[social media monitoring]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2172</guid>
		<description><![CDATA[ CRM Mastery is launching a new series of live broadcast events to help educate organizations about CRM and SCRM products they may want to evaluate for purchase.
The series called &#8220;Should You Consider…&#8221; will be hosted by Jim Berkowitz, The Technology Coach.  Each show will be a lively, entertaining broadcast that will feature an interview [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/09/crm-mastery-launches-a-new-live-streaming-video-series/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>6 Ways To Improve CRM Adoption and 10 Pitfalls To Avoid</title>
		<link>http://crmweblog.crmmastery.com/2010/09/6-ways-to-improve-crm-adoption-and-10-pitfalls-to-avoid/</link>
		<comments>http://crmweblog.crmmastery.com/2010/09/6-ways-to-improve-crm-adoption-and-10-pitfalls-to-avoid/#comments</comments>
		<pubDate>Thu, 09 Sep 2010 15:34:31 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Sales and Selling]]></category>
		<category><![CDATA[Sales Force Automation]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=2162</guid>
		<description><![CDATA[ Here&#8217;s some great advice from John Paterson, CEO &#38; Founder of Really Simple Systems, CRM Systems, 10 Pitfall to Avoid:
One of the keys to making the most of a CRM system is getting the whole of the company to embrace it. If reluctant staff cannot see the benefit, and only enter the minimum data [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2010/09/6-ways-to-improve-crm-adoption-and-10-pitfalls-to-avoid/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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