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	<title>CRM Mastery e-Journal&#187; CRM Industry News</title>
	<atom:link href="http://crmweblog.crmmastery.com/category/crm-industry-news/feed/" rel="self" type="application/rss+xml" />
	<link>http://crmweblog.crmmastery.com</link>
	<description>CRM Best Practice and Industry News</description>
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			<item>
		<title>SaaS Makes Its Mark In Business Intelligence</title>
		<link>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/</link>
		<comments>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 16:09:16 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Knowledge Mgmt]]></category>
		<category><![CDATA[Project Mgmt-ROI]]></category>
		<category><![CDATA[Business Intelligence Software]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1698</guid>
		<description><![CDATA[ Here are several excerpts from an article by Doug Henschen, SaaS Makes Its Mark In Business Intelligence:
Fast, flexible, and affordable &#8212; three words never used to describe a major business intelligence (BI) deployment. That&#8217;s why BI software as a service (SaaS) stands to transform the market.
&#8220;Fast&#8221; applies to deployment cycles in SaaS more than [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/08/saas-makes-its-mark-in-business-intelligence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Future of CRM is Social</title>
		<link>http://crmweblog.crmmastery.com/2009/05/the-future-of-crm-is-social/</link>
		<comments>http://crmweblog.crmmastery.com/2009/05/the-future-of-crm-is-social/#comments</comments>
		<pubDate>Mon, 11 May 2009 16:53:46 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Best Practices]]></category>
		<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Social Networking]]></category>
		<category><![CDATA[CRM Software]]></category>
		<category><![CDATA[Microsoft CRM]]></category>
		<category><![CDATA[salesforce.com]]></category>
		<category><![CDATA[Social Technologies]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1603</guid>
		<description><![CDATA[ Here are several excerpts from a must read article that recently appeared in siliconrepublic.com, The Future of CRM is Social:
The highly customer-centric world of social customer relationship management (CRM), which allows businesses to interact and collaborate with customers and respond to their needs in a way that encompasses the growth of social media, is [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/05/the-future-of-crm-is-social/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>SaaS Users Need a Mental Shift</title>
		<link>http://crmweblog.crmmastery.com/2009/05/1593/</link>
		<comments>http://crmweblog.crmmastery.com/2009/05/1593/#comments</comments>
		<pubDate>Fri, 01 May 2009 17:25:39 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[On-Demand CRM]]></category>
		<category><![CDATA[SaaS]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1593</guid>
		<description><![CDATA[ Here are several excerpts from an article by Krishnan Subramanian, SaaS Users Need a Mental Shift:
Two days back, Bruce Schneier wrote an article in The Wall Street Journal highlighting the risks in the SaaS based world. He argues that users lose full control of their data in SaaS and the companies are using certain [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/05/1593/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace News Update 3/2 &#8211; 3/6/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/03/crm-marketplace-news-update-32-362009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/03/crm-marketplace-news-update-32-362009/#comments</comments>
		<pubDate>Fri, 06 Mar 2009 18:34:13 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1561</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



Marketo Strikes Up a Conversation
New CRM App for iPhone Released
Sage to target real estate with first Act vertical
InsideView Announces Sales 2.0 Executive Series
inContact Integrates with Microsoft Dynamics CRM
LexisNexis Debuts CRM Solution for Mid-Market Law Firms
Zoho releases Writer 2.0 with new tab-based UI
StreetSmarts upgrades signature [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/03/crm-marketplace-news-update-32-362009/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace New Update 2/23 &#8211; 2/27/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-new-update-223-2272009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-new-update-223-2272009/#comments</comments>
		<pubDate>Fri, 27 Feb 2009 18:18:19 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1552</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



Salesforce CRM Spring &#8216;09 Kicks Off the Year of Cloud Computing
Salesforce.com Sees Record Revenues
Surado Announces Release of On-Demand CRM Solution
New Product Registration Capabilities in RightNow February ’09
Microsoft Dynamics CRM Software Community adds BlogCenter
Agile Sales Launches Sales Velocity Monitor
Callidus Software launches new SaaS applications
Sage Offers [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-new-update-223-2272009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace News Update 2/16 &#8211; 2/20/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-216-2202009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-216-2202009/#comments</comments>
		<pubDate>Fri, 20 Feb 2009 17:50:36 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1541</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



Salesforce Hits Its Stride
Oracle Adds to Oracle CRM On Demand Release 16
SalesPush Does Their Part for SMEs &#8211; Free CRM
Maximizer Software Hits 2,000th Mobile CRM Customer
Market2Lead’s New User Interface Combines Ease of Use with Comprehensive Functionality
Netsize Puts Mobile Marketing at Your Fingertips With mMarketing
In-Touch [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-216-2202009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace News Update 2/9 &#8211; 2/13/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-29-2132009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-29-2132009/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 17:24:49 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[netsuite]]></category>
		<category><![CDATA[salesforce.com]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Zoho]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1529</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



Salesforce changes seasons with CRM Spring &#8216;09
Salesforce.com adds sales collaboration functions to latest release
Ex-Salesforce.com President Turns up at Xactly
NetSuite Launches Multi-Channel Retail Management Suite
NetSuite Extends &#8216;Business ByNetSuite&#8217; Program for SAP Customers Eager to Embrace the SaaS Revolution
SAP Business Suite 7 to launch in May
Zoho [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-29-2132009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Twitter and Google as Customer Service Tools</title>
		<link>http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/#comments</comments>
		<pubDate>Tue, 10 Feb 2009 16:42:02 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Internet Cust. Svs.]]></category>
		<category><![CDATA[crm analytics]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customer feedback]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1523</guid>
		<description><![CDATA[ Here are several excerpts from a most interesting article by Aphrodite Brinsmead with Datamonitor, Twitter and Google as Customer Service Tools.  Check out the complete source article for much more detail on this topic:
The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/twitter-and-google-as-customer-service-tools/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace News Update 2/2/2009 &#8211; 2/6/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-222009-262009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-222009-262009/#comments</comments>
		<pubDate>Fri, 06 Feb 2009 20:07:18 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[SaaS]]></category>
		<category><![CDATA[salesforce.com]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[SugarCRM]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1519</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



SAP unveils Business Suite 7
SAP Business Suite 7.0 Kills Usual Software Upgrade Process
SugarCRM Plans New Marketing, Partner Management Tools
Sugarcrm introduces integrated cloud connectors
SugarCRM&#8217;s new features previewed
Salesforce.com shares fall as executive departs
IBM links Web 2.0, CRM
CRM Provider Salesnet Intros Out-of-the-Box Product
Magic Software releases Data Replicator [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/02/crm-marketplace-news-update-222009-262009/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
		</item>
		<item>
		<title>CRM Marketplace News Update 1/26 &#8211; 1/30/2009</title>
		<link>http://crmweblog.crmmastery.com/2009/01/crm-marketplace-news-update-126-1302009/</link>
		<comments>http://crmweblog.crmmastery.com/2009/01/crm-marketplace-news-update-126-1302009/#comments</comments>
		<pubDate>Fri, 30 Jan 2009 18:36:57 +0000</pubDate>
		<dc:creator>Jim Berkowitz</dc:creator>
				<category><![CDATA[CRM Industry News]]></category>
		<category><![CDATA[CRM Technology]]></category>
		<category><![CDATA[IBM]]></category>
		<category><![CDATA[netsuite]]></category>
		<category><![CDATA[Oracle]]></category>
		<category><![CDATA[salesforce.com]]></category>
		<category><![CDATA[SAP]]></category>
		<category><![CDATA[Zoho]]></category>

		<guid isPermaLink="false">http://crmweblog.crmmastery.com/?p=1505</guid>
		<description><![CDATA[
Here are the most interesting CRM-related news stories from the past week:



Oracle Announces Oracle CRM On Demand Release 16
Oracle Ups Ante vs. Salesforce.com with CRM On Demand Refresh
Avidian Technologies Brings Hosted CRM Software to Outlook with Release of Prophet OnDemand
NetSuite extends its RenewForce program
SAP Cuts Renew Confidence
IBM Lotus introduces new portfolio of integrated cloud services
IBM [...]]]></description>
		<wfw:commentRss>http://crmweblog.crmmastery.com/2009/01/crm-marketplace-news-update-126-1302009/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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