http://crmweblog.crmmastery.com CRM Best Practice and Industry News Thu, 18 Feb 2010 20:00:04 +0000 http://wordpress.org/?v=2.8.4 en hourly 1 http://crmweblog.crmmastery.com/2010/02/social-networkings-secret-sauce-an-insight-from-the-scrm-summit/ http://crmweblog.crmmastery.com/2010/02/social-networkings-secret-sauce-an-insight-from-the-scrm-summit/#comments Thu, 18 Feb 2010 20:00:04 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1933 http://crmweblog.crmmastery.com/2010/02/social-networkings-secret-sauce-an-insight-from-the-scrm-summit/feed/ 0 http://crmweblog.crmmastery.com/2010/02/how-to-make-the-most-of-your-customer-feedback/ http://crmweblog.crmmastery.com/2010/02/how-to-make-the-most-of-your-customer-feedback/#comments Wed, 17 Feb 2010 17:39:17 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1928 http://crmweblog.crmmastery.com/2010/02/how-to-make-the-most-of-your-customer-feedback/feed/ 0 http://crmweblog.crmmastery.com/2010/02/super-bowl-shuffle-why-marketers-will-shift-to-platforms/ http://crmweblog.crmmastery.com/2010/02/super-bowl-shuffle-why-marketers-will-shift-to-platforms/#comments Mon, 01 Feb 2010 16:55:45 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1917 http://crmweblog.crmmastery.com/2010/02/super-bowl-shuffle-why-marketers-will-shift-to-platforms/feed/ 0 http://crmweblog.crmmastery.com/2010/01/its-time-for-text-analytics/ http://crmweblog.crmmastery.com/2010/01/its-time-for-text-analytics/#comments Thu, 28 Jan 2010 17:52:59 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1913 http://crmweblog.crmmastery.com/2010/01/its-time-for-text-analytics/feed/ 0 http://crmweblog.crmmastery.com/2010/01/four-reasons-for-an-information-concierge/ http://crmweblog.crmmastery.com/2010/01/four-reasons-for-an-information-concierge/#comments Wed, 27 Jan 2010 18:30:09 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1909 http://crmweblog.crmmastery.com/2010/01/four-reasons-for-an-information-concierge/feed/ 2 http://crmweblog.crmmastery.com/2010/01/crm-project-plans-where-does-it-all-go-wrong/ http://crmweblog.crmmastery.com/2010/01/crm-project-plans-where-does-it-all-go-wrong/#comments Tue, 26 Jan 2010 18:03:12 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1906 http://crmweblog.crmmastery.com/2010/01/crm-project-plans-where-does-it-all-go-wrong/feed/ 1 http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/ http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/#comments Mon, 25 Jan 2010 16:28:57 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1889 http://crmweblog.crmmastery.com/2010/01/lotus-knows-social-media-but-do-customers/feed/ 0 http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/ http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/#comments Tue, 19 Jan 2010 16:42:01 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1882 http://crmweblog.crmmastery.com/2010/01/protect-your-brand-reputation-with-brand-monitoring-technology/feed/ 1 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/ http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/#comments Mon, 18 Jan 2010 17:16:00 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1879 http://crmweblog.crmmastery.com/2010/01/how-to-implement-a-proactive-customer-support-strategy/feed/ 1 http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/ http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/#comments Thu, 14 Jan 2010 16:40:30 +0000 Jim Berkowitz http://crmweblog.crmmastery.com/?p=1876 http://crmweblog.crmmastery.com/2010/01/measuring-happiness-on-the-road-to-customer-satisfaction/feed/ 1