Here are several excerpts from a post by author and consultant Joe McKendrick, Social BPM: Business Process Management Enters the 21st Century:
Business process management (BPM) has always been kind of a staid, scientific approach to organizational development. So it hasn’t had a lot in common with social media and Enterprise 2.0, which has been more a free-form, unstructured world.
However, a new discipline is emerging that fuses the openness and transparency of social with the process-oriented sensibilities of BPM.
BPM’s heritage goes back to the “legacy ‘ Hammer-Champy‘ style business process re-engineering; focusing on idea of re-engineering opportunities being identified by management. So management is coming in and saying ‘this is the way we can improve those specific processes — and then having those processes changed and automated by technologists before pushing it down on front-line workers. We saw the results of that. The front-line workers did not accept the final process.”
Social BPM may change this short-circuited process, says Clay Richardson, analyst with Forrester Research. As a result, a revolution is underway. “What were seeing in the process world is this idea of process populism,” he explains.
Richardson offers the follow recommendations for moving to social BPM:
1. Understand what capabilities you need: “Provide a scorecard… look at the interaction that need to be supported… Look at the types of processes supported… Review personalities in your organization.”
2. Assess what capabilities you already have: “Look at the skills in your organization… Make sure you put governance around BPM. You want to provide the framework, best practices and guidance.”
3. Identify the steps to get started with social BPM: “Don’t try to roll out social everybody, but look at where to start…. Look at your first project, look at the results, and expand social throughout the enterprise.
4. Look at your environment and how you can embrace social: “It may not be all of the patterns, but look at the pattern and identify the one that makes sense for you.”
5. Educate the business: “The biggest challenge we see with social BPM, is the term social isn’t necessarily a business process-oriented term. At the end of the day, all of your processes will be impacted buy some way by social. We need to start looking at how the two worlds come together.”