The Hello Bar is a simple web toolbar that engages users and communicates a call to action.

From the monthly archives:

January 2010

It’s Time For Text Analytics

by Jim Berkowitz on January 28, 2010

Four Reasons for an Information Concierge

by Jim Berkowitz on January 27, 2010

CRM Project Plans – Where Does It All Go Wrong?

by Jim Berkowitz on January 26, 2010

Lotus Knows Social Media, But Do Customers?

by Jim Berkowitz on January 25, 2010

Poor Customer Service Costs Companies Billions

by Jim Berkowitz on January 22, 2010

How To Implement a Proactive Customer Support Strategy

by Jim Berkowitz on January 18, 2010

Measuring Happiness: On the Road to Customer Satisfaction

by Jim Berkowitz on January 14, 2010