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	<title>Comments on: Social Networking Should Be At The Heart of CRM Strategies</title>
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	<link>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/</link>
	<description>CRM Best Practice and Industry News</description>
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		<title>By: Thomas trevino</title>
		<link>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/comment-page-1/#comment-5745</link>
		<dc:creator>Thomas trevino</dc:creator>
		<pubDate>Fri, 23 Oct 2009 12:38:45 +0000</pubDate>
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		<description>Good point. Whats the point of having a crm service without having leads to put in or manage. Perfect avenues for drawing in attention!</description>
		<content:encoded><![CDATA[<p>Good point. Whats the point of having a crm service without having leads to put in or manage. Perfect avenues for drawing in attention!</p>
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		<title>By: David Beard</title>
		<link>http://crmweblog.crmmastery.com/2009/09/social-networking-should-be-at-the-heart-of-crm-strategies/comment-page-1/#comment-5613</link>
		<dc:creator>David Beard</dc:creator>
		<pubDate>Wed, 30 Sep 2009 05:43:04 +0000</pubDate>
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		<description>Absolutely ..

An investment in CRM software is only partially realised without a matching customer strategy. Harnessing Social Media is an essential part of a business&#039; customer strategy &amp; key to keeping customers.

-= David</description>
		<content:encoded><![CDATA[<p>Absolutely ..</p>
<p>An investment in CRM software is only partially realised without a matching customer strategy. Harnessing Social Media is an essential part of a business&#8217; customer strategy &amp; key to keeping customers.</p>
<p>-= David</p>
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