Comments on: Reaping the Benefits of Unified Customer Communication Management http://crmweblog.crmmastery.com/2009/09/reaping-the-benefits-of-unified-customer-communication-management/ CRM Best Practice and Industry News Tue, 01 Feb 2011 09:22:50 +0000 hourly 1 http://wordpress.org/?v=3.5.1 By: Garima Rai http://crmweblog.crmmastery.com/2009/09/reaping-the-benefits-of-unified-customer-communication-management/comment-page-1/#comment-6968 Garima Rai Tue, 01 Feb 2011 09:22:50 +0000 http://crmweblog.crmmastery.com/?p=1719#comment-6968 Very informative white paper! As we all know, new generation customers’ demand more personalized, contextual communications, delivered in real time, through their preferred channel. Customer Communication Management provides a platform to deliver smart communication, maximizing the effectiveness of all communication touch points while complying with regulatory mandates and branding guidelines. An integrated CCM with enterprise content & BPM framework provides organizations an agile process for creation, review and distribution of personalized communication across multiple channels consistently.
If interested in CCM you may find this useful:
http://blog.newgensoft.com/tag/customer-communication-management

]]> By: Tania Sharma http://crmweblog.crmmastery.com/2009/09/reaping-the-benefits-of-unified-customer-communication-management/comment-page-1/#comment-6940 Tania Sharma Sat, 15 Jan 2011 12:03:55 +0000 http://crmweblog.crmmastery.com/?p=1719#comment-6940 Hi,
There is an exclusive webinar being organized on Customer Communication Management. Craig Le Clair, One of the leading Customer Communication Management Experts, Forrester Research would be sharing his knowledge and insights. Do care to register:

Title of the webinar: Better Customer Experience Demands Smarter Communication
Date: Feb 1,, 2011.
Time: 10.00 AM – 9.00 AM EST (New York Time)
Link for register for participation: https://www1.gotomeeting.com/register/954551401
Participation Fees: $0.00

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