Comments on: Six Trends That Will Drive CRM Decision-Making in 2009 http://crmweblog.crmmastery.com/2009/03/six-trends-that-will-drive-crm-decision-making-in-2009/ CRM Best Practice and Industry News Tue, 01 Feb 2011 09:22:50 -0700 http://wordpress.org/?v=2.8.4 hourly 1 By: Thomas Trevino http://crmweblog.crmmastery.com/2009/03/six-trends-that-will-drive-crm-decision-making-in-2009/comment-page-1/#comment-4975 Thomas Trevino Fri, 03 Apr 2009 18:35:57 +0000 http://crmweblog.crmmastery.com/?p=1586#comment-4975 a good crm is one that can explain how it will help you save money and take the time to structure it around your company needs. Most crm companies will simply sell you their product and leave you in your ocean of questions with no lifeboat. thanks! a good crm is one that can explain how it will help you save money and take the time to structure it around your company needs. Most crm companies will simply sell you their product and leave you in your ocean of questions with no lifeboat.

thanks!

]]> By: Ben http://crmweblog.crmmastery.com/2009/03/six-trends-that-will-drive-crm-decision-making-in-2009/comment-page-1/#comment-4958 Ben Fri, 27 Mar 2009 22:33:34 +0000 http://crmweblog.crmmastery.com/?p=1586#comment-4958 Locking-in customer loyalty starts at working with the client to make sure your CRM is going to fit the need of their company now and down the road. Inflating a clients expectations of your product will only result in wasted time deploying and supporting the product, not to mention the sales consultant\'s time, when the client fires you. And then, you have an unsatisfied customer doing some free negative advertising for you. Nice article, thanks. Locking-in customer loyalty starts at working with the client to make sure your CRM is going to fit the need of their company now and down the road. Inflating a clients expectations of your product will only result in wasted time deploying and supporting the product, not to mention the sales consultant\’s time, when the client fires you. And then, you have an unsatisfied customer doing some free negative advertising for you.

Nice article, thanks.

]]>