Corporations used to be in control of information flow, but that’s all gone,” explains Durr. “This is a profound shift from the mass media and advertising that has been dominant since the 1950s. Those corporations that don’t realize that are going to get blindsided.

This is the least accurate sentence I’ve ever seen in print.

At the same time, many Gen-Y workers are not well educated, lack formality in their business communications and do not take kindly to criticism in workplaces because they have rarely been criticized in their growing up.

I’d say something ironic here, but I’m afraid anyone who takes this article seriously wouldn’t recognize it. So let me just spell it out for you: we live in a capitalist society, where management is paid handsomely to get workers to perform well. When they fail, it’s management that has failed, and spittle-flecked attacks on the young are just malfeasance.

And BTW, I’m 40. I’m not “Gen-Y” (sic); I’m not reacting to criticism of myself.

I’d be interested to hear what you could tell us about CRM on places like Facebook, and in particular what you think of Linking Universe.

You can find us at http://www.linkinguniverse.com

Thanks Jim, We love your blog!