Here are several excerpts from an article by Barkha Bathwal, TMCnet Contributing Editor, Survey Shows Business Users Want UC:
A survey conducted by Computerworld Hong Kong indicated that users are generally tired of their company’s phone and e-mail systems and are looking for alternatives with increasing enthusiasm.
The survey also showed that 55 percent of respondents were already using instant messaging regularly at work, 42 percent were using videoconferencing and 29 percent were using person-to-person VoIP tools like MSN Messenger, which means that home communication technologies are used in offices.
Another important outcome of the survey was that 91 percent of respondents wanted presence capabilities built right into their corporate applications and 94 percent wanted easy access to voice, video, presence and other tools from within those applications.
As a result, it was clear that unified communications (UC), which breaks down the walls between e-mail, voice, video, IM, presence and other applications, is the thing that many of those dissatisfied two-thirds of companies are looking for.
