Change Management is a very important dicipline in the context of making improvements to customer management processes and introducing new CRM technology solutions. Here’s a post from Dr. Ellen Weber that I found interesting, Do People Really Resist Change or Simply Lack Tools for Winning Results?:
Have you met people at your firm who resist change? Do some people hold back the very growth that could give your firm that competitive edge many only dream of achieving?
Here’s a brain based tool that draws from people’s strengths and reframes foundational change in ways that invite mastery of a progressive vision. A scope and sequence grid provides the brain an advanced organizer – and so enhances lasting systemic curriculum or visionary change.
Talk with people who resist change and you’ll often notice five fear factors. People resist change when they …
1. feel devalued when their efforts are displaced with new or unknown parts.
2. fail to see a clear set of competences and skills that will benefit themselves and their organization
3. cannot distinguish start and ending points for each directional level
4. lack a sense of directional flow or sequential order
5. fear that their efforts and talents will be lost with the next revisionsWould you agree that a scope and sequence grid or chart could offer a bird’s eye view to organize and disseminate change and growth?
Here are brain based tools that build past people’s resistence to change….
1. Identify the best from past curricula to revive and shape future plans
2. List competencies or skills you see as required to reach your organizational goals
3. Outline start and ending points for each directional level
4. Chart and record the logical directional flow or sequential order
5. Implement a living template that allows for on-going changes and collaboration, without throwing out the best of former contributions
